Privacy Policy

Effective Date: July 14, 2026  |  Last Updated: July 14, 2026

Texas Diabetes & Wellness Clinic (“Clinic,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you interact with our website, contact forms, and communications. Please read this policy carefully.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, phone number, email address, mailing address
• Health-related information: conditions of interest, insurance details, intake form responses
• Appointment information: preferred times, visit history
• Communications: SMS/text messages you send to us and emails you exchange with our team
• Lead form data: information submitted via Facebook or Instagram lead advertisement forms
• Website usage data: IP address, browser type, pages visited (collected via Google Analytics)

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments
• Send you information about our services that you requested
• Send SMS text messages and emails about your appointment, health programs, and clinic updates (with your consent)
• Process your patient intake and insurance verification
• Respond to your questions and communications
• Improve our website and services
• Comply with legal and regulatory obligations

3. Text Message (SMS) Communications

By submitting a contact form, lead advertisement form, or intake form and providing your mobile phone number, you consent to receive SMS/text messages from Texas Diabetes & Wellness Clinic. These messages may include:

• Appointment reminders and scheduling follow-ups
• Information about health programs relevant to your inquiry
• A link to complete our patient intake form
• General wellness updates from the clinic

Message frequency: Approximately 1–6 messages for new patient outreach, then as needed for appointment reminders.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out: Reply STOP at any time. You will receive one confirmation message and no further texts will be sent.

For help: Reply HELP or call us at (713) 581-4237.

We do not sell or share your mobile number with third parties for their marketing purposes. SMS messaging is provided through Twilio, Inc. as our communications platform.

4. Email Communications

When you provide your email address, we may send you appointment-related emails and health information. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: Third-party vendors who assist us in operating our website and communications (including Twilio for SMS, Zoho for email, and Google Analytics for website analytics). These providers are contractually bound to protect your information.
• Healthcare operations: As permitted by HIPAA for treatment, payment, and healthcare operations purposes.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

6. Facebook / Instagram Lead Advertisements

We run lead generation advertisements on Facebook and Instagram. When you submit information through one of our lead forms on these platforms, that information is transmitted to us through Zapier and stored in our secure patient management system. By submitting a Facebook or Instagram lead form, you consent to be contacted by us via the phone number and email address you provided.

7. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This data is aggregated and does not identify individual users. You may disable cookies through your browser settings, though some site features may not function properly.

8. Data Retention

We retain your contact and communication records for as long as necessary to provide services to you and to comply with applicable laws. Healthcare records are retained in accordance with Texas state law requirements (minimum 10 years for adult patients).

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• For healthcare records: request amendments, accounting of disclosures, and restrictions under HIPAA

To exercise any of these rights, please contact us using the information below.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no transmission over the Internet or electronic storage method is 100% secure. We encourage you to contact us directly by phone for sensitive health discussions.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For questions about your healthcare records and HIPAA rights, please contact our clinic directly by phone during business hours.

For questions about SMS opt-out or text messaging, see our SMS Terms page or reply STOP to any text you receive from us.